Privacy policy

Last Updated: 30 October 2026

At KITCULT, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it separately.

1. INFORMATION WE COLLECT

Depending on how you interact with KITCULT, we may collect the following information:

  • Personal details: Name, phone number, email address, billing address, and shipping address.
  • Order information: Products purchased, selected sizes, customisation details such as jersey back-print names and numbers, order history, and order status.
  • Payment information: Payment status, transaction references, and related details provided by payment service providers. We generally do not receive or store your complete card or banking credentials.
  • Account information: Login details and profile information, if you create an account.
  • Technical information: IP address, browser type, device information, and interactions with our website.
  • Customer support information: Messages, enquiries, feedback, and other information you voluntarily provide.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process, confirm, pack, ship, and deliver your orders.
  • Process payments and verify transactions.
  • Provide order updates and customer support.
  • Fulfil customisation requests, including jersey name and number printing.
  • Prevent fraud, unauthorised transactions, and misuse of our website.
  • Improve our products, website performance, and shopping experience.
  • Send promotional communications where permitted by law and, where required, with your consent.
  • Meet legal, tax, accounting, and regulatory obligations.

3. HOW WE SHARE YOUR INFORMATION

We do not share your personal information indiscriminately. We may share relevant information with trusted service providers when necessary to operate our store, including:

  • Shopify: To host and operate our online store.
  • Payment providers: To process payments and verify transactions.
  • Shipping and logistics partners: To deliver orders and provide shipment updates.
  • Technology and analytics providers: To maintain website functionality, understand store performance, and improve services.
  • Customer communication services: To respond to enquiries and send relevant order notifications.
  • Authorities or legal parties: Where disclosure is required by applicable law or is necessary to protect our legal rights.

These parties may process information according to their own privacy policies and applicable obligations.

4. PAYMENTS AND TRANSACTIONS

Payments made through our website may be processed by third-party payment providers. Your payment information is handled according to the relevant provider's policies and security procedures.

KITCULT does not intend to store your complete payment card credentials or banking passwords on its own systems.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website and its service providers may use cookies and similar technologies to:

  • Keep your shopping cart functioning.
  • Remember preferences and improve your browsing experience.
  • Understand website traffic and performance.
  • Support advertising and marketing measurement, where enabled.

You can manage cookies through your browser settings and any privacy or cookie controls available on our website. Disabling certain cookies may affect some website features.

6. MARKETING COMMUNICATIONS

If you subscribe to promotional communications or otherwise provide the required consent, we may send you information about new products, launches, offers, or updates.

You can opt out of promotional emails by using the unsubscribe link, where available, or by contacting us. Transactional messages about orders, payments, shipping, or customer support may still be sent when necessary.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, resolving disputes, maintaining records, and complying with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.

8. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no online service or electronic transmission can be guaranteed to be completely secure. Please protect your account credentials and contact us if you suspect unauthorised use of your information.

9. YOUR PRIVACY RIGHTS

Subject to applicable law, you may be able to:

  • Request access to personal information associated with you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally permitted.
  • Withdraw consent for processing where consent is the basis for that processing.
  • Opt out of promotional communications.
  • Raise a concern or complaint about how your information is handled.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law or necessary to resolve a dispute or complete a transaction.

10. CHILDREN'S PRIVACY

Our website is not intended to encourage children to provide personal information without the required authorisation. If you believe a child has provided personal information in circumstances that violate applicable law, please contact us so we can review the matter and take appropriate steps.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, payment services, social media platforms, or other services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

12. INTERNATIONAL DATA PROCESSING

Some service providers may process or store information in locations outside your state or country. Where applicable, such processing will be subject to relevant legal requirements and the service provider's privacy and security practices.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our business, website, technology, or legal obligations. Any revised version will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically.

14. CONTACT KITCULT

For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us:

Brand: KITCULT
Website: [Insert your official website URL]
Email: [Insert your customer support email]
Business Address: [Insert your registered business address, if applicable]

We will review privacy-related enquiries and respond in accordance with applicable law.

By using KITCULT, you can shop with a clearer understanding of how your information may be handled. We are committed to treating customer information responsibly and transparently.