Terms of service

Last Updated: October 30, 2026

1. OVERVIEW

Welcome to KITCULT. Throughout this website, the terms “we”, “us” and “our” refer to KITCULT. KITCULT operates this online store and website, including all related information, content, features, products and services, to provide customers with a convenient shopping experience.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy and Return & Refund Policy.

Please read these terms carefully before using our website. If you do not agree with these terms, please do not use our website or services.

2. ELIGIBILITY AND USE OF WEBSITE

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website for any unlawful, fraudulent or unauthorized purpose. You must not attempt to interfere with the website’s security, functionality or normal operation.

We reserve the right to restrict or terminate access to our website where reasonably necessary, subject to applicable law.

3. PRODUCTS AND PRODUCT INFORMATION

KITCULT offers sportswear, football jerseys, cricket jerseys and other related merchandise.

We make reasonable efforts to display product images, colours, sizes, descriptions and other details accurately. However, actual product colours or appearance may vary depending on your device, screen settings, lighting or manufacturing variations.

Product designs, labels, packaging, availability and other details may change from time to time. Any product specifications or descriptions provided on the website should be reviewed before placing an order.

We reserve the right to correct genuine listing errors, update product information or discontinue products, subject to applicable law and any rights already acquired by customers.

4. PRICING AND PAYMENTS

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Product prices, discounts, delivery charges and promotional offers may change without prior notice. The price applicable to your order will generally be the price displayed at checkout when the order is placed, subject to correction of genuine errors and applicable law.

We may offer prepaid payments and Cash on Delivery (COD), depending on availability at checkout.

Online payments are processed through third-party payment service providers. KITCULT does not store your complete card details or UPI PIN. Payment processing is subject to the applicable provider’s terms and security procedures.

An order may be placed on hold if payment confirmation is pending or additional verification is reasonably required.

5. ORDER PLACEMENT AND ACCEPTANCE

After placing an order, you may receive an order confirmation by email, SMS or another available communication channel.

An order confirmation acknowledges that we have received your order; it does not necessarily mean the order has been dispatched.

We reserve the right to cancel or decline an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, inaccurate inventory information, payment failure or product unavailability. If payment has already been received for an order that we cancel, an applicable refund will be processed in accordance with our Refund Policy and applicable law.

Please ensure that your name, delivery address, phone number, email address and selected product details are correct before submitting your order.

6. SHIPPING AND DELIVERY

Orders are shipped to the delivery address provided at checkout.

Estimated delivery times are provided on our website or through order communications. These are estimates and may vary due to courier operations, weather, public holidays, logistics disruptions, remote delivery locations or other circumstances beyond our reasonable control.

Once an order has been dispatched, delivery may be handled by a third-party courier or logistics provider.

Customers are responsible for providing accurate delivery details and being available to receive their parcels. If delivery fails because of an incorrect address, repeated unavailability or refusal to accept a parcel, additional shipping charges or other consequences may apply where permitted by our published policies and applicable law.

For more information, please review our Shipping Policy.

7. CANCELLATIONS, RETURNS AND REFUNDS

Order cancellations, returns, exchanges and refunds are governed by our published Return & Refund Policy.

Eligibility may depend on the product, order status, reason for the request and applicable consumer protection requirements.

Customers should contact our support team as soon as possible if they wish to request a cancellation or report an issue with an order.

Nothing in these Terms of Service is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted.

8. PRODUCT CUSTOMIZATION

Certain products may offer customization options, including printed names, numbers or other personalized details.

Customers are responsible for checking the spelling, numbers, size and other customization details before placing an order.

Customized products may be subject to specific cancellation, return or exchange conditions disclosed on the relevant product page or in our policies. These conditions will not override any rights available to customers under applicable law.

9. PROMOTIONS AND DISCOUNT CODES

KITCULT may offer promotional codes, discounts, bundles or other special offers from time to time.

Promotions may be subject to specific conditions, including minimum order values, validity periods, product exclusions or usage limits. Unless expressly stated otherwise, promotional codes cannot be exchanged for cash.

We reserve the right to correct errors in promotions and to suspend or withdraw an offer where reasonably necessary, subject to applicable law and any rights already acquired by customers.

10. INTELLECTUAL PROPERTY

All website content, including text, graphics, logos, page designs, photographs and other materials, is owned by KITCULT or used under applicable authorization, unless otherwise indicated.

You may not reproduce, distribute, modify, republish or commercially exploit website content without the required permission, except where permitted by law.

Product names, team names, logos and other third-party marks may belong to their respective owners. Their appearance on our website does not, by itself, imply sponsorship, affiliation or endorsement.

11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, payment providers, courier services or other external services.

We do not control all third-party websites or services and are not responsible for their independent content, terms or privacy practices. Your use of those services may be subject to their own terms and policies.

This does not limit any responsibility that applicable law places on KITCULT.

12. ERRORS AND WEBSITE AVAILABILITY

Occasionally, website content may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or delivery estimates.

We reserve the right to correct such errors and update information where necessary, subject to applicable law.

We aim to keep our website available and functional but cannot guarantee uninterrupted access at all times. Maintenance, technical problems or events outside our control may temporarily affect website availability.

13. LIMITATION OF LIABILITY

To the extent permitted by applicable law, KITCULT will not be liable for losses arising solely from circumstances beyond its reasonable control, such as courier disruptions, temporary website outages or third-party service interruptions.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited. Nothing in these terms removes any consumer rights or remedies provided by applicable law.

14. PRIVACY AND PERSONAL INFORMATION

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose and protect personal information.

By placing an order, you acknowledge that certain information is necessary to process your purchase, arrange delivery, provide customer support and meet applicable legal obligations.

Please review our Privacy Policy for further details.

15. GOVERNING LAW AND DISPUTES

These Terms of Service are governed by the laws of India, subject to applicable consumer protection laws and other mandatory legal requirements.

Any dispute will be handled by the appropriate forum or court having jurisdiction under applicable law. Nothing in these terms prevents a customer from exercising a statutory right to approach a competent consumer dispute redressal authority.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business, website, services or legal requirements.

The revised version will be published on this page with an updated “Last Updated” date. Your continued use of the website after changes are published will be subject to the revised terms, to the extent permitted by law.