RETURN & REFUND POLICY

Last Updated: October 30, 2026

At KITCULT, we want you to have a smooth shopping experience. If you receive an incorrect, damaged or defective product, please contact our customer support team so we can review your concern.

This policy explains how returns, exchanges, cancellations and refunds are handled.

1. RETURN ELIGIBILITY

You may contact us to request a return or replacement if:

• You receive a product different from the one you ordered.
• Your product arrives damaged or defective.
• You receive an item with a verified manufacturing issue.

All requests are subject to verification and applicable consumer protection laws.

Products must generally be unused and returned with their original packaging, tags and accessories, where applicable. Please contact us before sending any product back.

2. NON-RETURNABLE PRODUCTS

Unless required by applicable law, the following products may not be eligible for return due to a change of mind:

• Products that have been worn, washed, used or damaged after delivery.
• Products with missing tags, packaging or accessories, where these are required for verification.
• Customized or personalized products, except where they are incorrect, defective, damaged or otherwise covered by applicable law.
• Products returned without contacting our support team or receiving return instructions.

These conditions do not remove any rights you may have under applicable law.

3. WRONG, DAMAGED OR DEFECTIVE PRODUCTS

Please inspect your order after delivery.

If you receive the wrong item or your product arrives damaged or defective, contact us as soon as reasonably possible. Please provide:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the product and, where relevant, its packaging.

We may request additional information to verify the issue. After reviewing your request, we will communicate the available resolution, which may include a replacement, return or refund, as appropriate under our policy and applicable law.

4. RETURN REQUEST PROCESS

To request a return or replacement:

1. Contact our customer support team using the details on our Contact Information page.
2. Provide your order number and explain the reason for your request.
3. Share any photographs or other information needed to review the issue.
4. Wait for our response and return instructions before shipping an item back.

Products sent back without prior communication may experience processing delays.

5. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may be accepted if the order has not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible through the normal order process, and you may need to follow the applicable return procedure.

If KITCULT cancels an order after receiving payment, the applicable refund will be processed in accordance with this policy and applicable law.

6. REFUND ELIGIBILITY

Refunds may be considered in situations such as:

• An order is cancelled by KITCULT and payment has already been received.
• A product is confirmed to be damaged, defective or incorrect and a refund is the appropriate resolution.
• An order cannot be fulfilled or delivered and a refund is due.
• A refund is otherwise required under applicable law.

Each request will be reviewed based on the order details and circumstances.

7. REFUND PROCESSING TIME

Once a refund is approved, it will be initiated through the original payment method or another appropriate method, where permitted.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider or financial institution.

We will communicate relevant refund updates through the contact details associated with your order.

8. PREPAID ORDERS

For prepaid orders, approved refunds will generally be processed through the original payment method, subject to payment-provider procedures.

If a prepaid order is cancelled by KITCULT or cannot be fulfilled, the applicable amount paid for that order will be refunded in accordance with applicable law.

9. CASH ON DELIVERY (COD) ORDERS

For COD orders, no product payment is collected online unless a separate advance or partial payment was made.

If you paid an advance or partial amount, any refund due will be assessed based on the reason for cancellation, the order status and applicable law.

Refusing a COD parcel or failing to accept delivery does not automatically guarantee a refund of every amount paid. Any applicable refund will be reviewed according to the circumstances, our published policies and applicable law.

10. EXCHANGES AND REPLACEMENTS

Exchanges or replacements may be offered for eligible cases, depending on product availability and the nature of the issue.

If the requested replacement is unavailable, we will communicate the available alternatives, including a refund where appropriate.

11. SHIPPING CHARGES FOR RETURNS

Where a return or replacement is approved because the product was incorrect, damaged or defective, we will communicate the applicable return shipping arrangements.

For other return requests, shipping costs and eligibility will be assessed according to the disclosed terms and applicable law.

No provision of this policy is intended to exclude any shipping-cost refund or other remedy that is legally required.

12. CONTACT US

For return, cancellation or refund assistance, please contact:

Store Name: KITCULT

Website: https://kitcult.in

Customer Support Email: support@kitcult.in

Please include your order number in your message so we can review your request efficiently.

13. POLICY UPDATES

KITCULT may update this Return & Refund Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date.

Changes will not override rights or obligations that apply under applicable law.