Shipping policy

Last Updated: October 30, 2026

At KITCULT, we aim to deliver your favourite sportswear and merchandise as smoothly as possible. Please read our Shipping Policy to understand how orders are processed, shipped and delivered.

1. ORDER PROCESSING

Orders are processed after successful placement and any required payment verification.

Processing times may vary depending on product availability, customization requirements, order volume and other operational factors.

Orders are generally processed on business days, excluding Sundays and public holidays. During sales, launches or peak shopping periods, processing may take longer than usual.

2. SHIPPING AND DELIVERY TIME

Estimated delivery times depend on your location, product availability and courier service.

The estimated delivery timeframe, where provided, begins after the order has been processed or dispatched, as applicable.

Delivery may take longer because of public holidays, weather conditions, courier delays, remote locations, operational disruptions or other circumstances beyond our reasonable control.

Any delivery timeframe shown on a product page, checkout page or order communication should be considered alongside the details of your specific order.

3. SHIPPING CHARGES

Shipping and delivery charges, if applicable, will be displayed at checkout before you complete your order.

The final shipping cost may depend on your delivery location, order value, delivery method or promotional offer.

Please review your order summary carefully before placing your order.

4. ORDER TRACKING

Where tracking is available, tracking details may be shared through email, SMS, WhatsApp or another communication channel.

Tracking information may take some time to become active after dispatch. Courier updates and delivery estimates are provided by the relevant logistics provider and may change during transit.

If you have not received tracking information or need help with your shipment, please contact our support team with your order number.

5. CASH ON DELIVERY (COD)

Cash on Delivery may be available for eligible orders and locations.

Customers choosing COD are responsible for ensuring that the order can be received and the payable amount is available at delivery.

Please provide an accurate phone number and delivery address and remain available to receive the parcel. Refusing delivery or repeatedly being unavailable may cause the shipment to be returned to us.

Any applicable cancellation, return shipping or additional delivery charges will be handled in accordance with our published policies and applicable law.

6. INCORRECT ADDRESS OR FAILED DELIVERY

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, an unreachable phone number or repeated delivery attempts, the courier may return the parcel to us.

If this happens, please contact our support team. Re-shipping arrangements, where available, will be discussed with you in accordance with our policies and applicable law.

7. DELAYED, LOST OR DAMAGED SHIPMENTS

If your order appears delayed, please check the tracking information first and allow reasonable time for courier updates.

If your parcel is marked as delivered but you have not received it, or if it arrives damaged, contact our support team promptly with your order number and relevant details. Photographs of visible damage or packaging may help us investigate.

We will make reasonable efforts to coordinate with the relevant courier and assist with resolving the issue.

8. SPLIT SHIPMENTS

Depending on product availability or fulfilment arrangements, items from the same order may occasionally be shipped separately.

If this happens, tracking information may be provided separately where available.

9. DELIVERY ADDRESS CHANGES

If you need to change your shipping address, contact us as soon as possible after placing your order.

Address changes cannot be guaranteed once an order has been processed, packed or dispatched. If the parcel is already in transit, the courier may not permit an address change.

10. INTERNATIONAL SHIPPING

International shipping availability, if offered, will be displayed on our website or at checkout.

International orders may be subject to customs duties, import taxes, clearance procedures or other charges imposed by the destination country. Unless expressly stated otherwise, these charges are the customer's responsibility.

Delivery times for international shipments may vary depending on customs clearance and local delivery services.